CSin15
Practical advice for Customer Success Managers from practitioners who have been in the seat.
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Episode 5: Practical tactics for CSMs to navigate digital and scaled programs without losing the human touch
Episode 4: Johnny Rabe joins CSin15 to share the most tactical episode yet on building forecasting consistency, trust, and accuracy.
Episode 3: Identifying risk, developing a plan, and driving towards renewal
Episode 2: Strategies for effectively prioritizing your book of business
Templates to send to an executive before and after executive business reviews to keep them engaged.
Episode 1: Making business reviews better
